Management & Leadership
Management & Leadership Level 5 Operations / Departmental Manager
These qualifications are designed to meet the skills needs of employers by attracting new talent into a career in Management & Leadership and help to up-skill the workforce to replace those who leave or retire.
The Management & Leadership course is best suited to workers in roles such as administration executives/officers and administration team leaders.
Aims and objectives of these qualifications
The aim of this apprenticeship Standard is to provide employers in the public, private and not-for-profit sectors with a business and administration workforce who have the skills, knowledge and competencies to support business systems, processes and services and who can contribute to making businesses more efficient and productive as well as leading a team and managing office resources at a management level
An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
This qualification gives the learner an opportunity to develop role-specific and wider technical knowledge to support competence in roles such as Manager, Senior Manager, Director or Head of Department through the study of leadership and management principles, strategic business planning and decision making, and a selection of themes in areas such as management activities, business processes, risk management, business performance and improvement.
build a competent business administration workforce, providing organisations of all sizes across all sectors the staff needed to increase productivity and efficiency
tap into the skills and talents of a diverse population by providing a flexible entry route into a career in business administration
equip individuals with the skills, knowledge and experience needed to undertake business administration roles in a range of business settings
provide apprentices with an opportunity to develop the skills, knowledge and experience they will need to progress to roles with additional responsibilities and onto further and higher education, if they wish to do so
You will need to have studied at or equivalent to a level 4 standard to be eligible for the level 5 course However we are looking to attract applicants who have a keen interest in business and/or a particular interest in legal or medical administration careers.
An employer will determine their own entry requirements for an employee to commence this apprenticeship, but these general entry requirements apply; you have to be aged 16 years or over. You also need to be a resident in England and not taking part in full-time education.