Customer Service Practitioner
These qualifications are designed to meet the skills needs of employers by attracting new talent into a career in customer service and help to up-skill the workforce to replace those who leave or retire.
Aims and objectives of these qualifications
The aim of this apprenticeship is to provide employers in the public, private and not-for-profit sectors with a customer service motivated workforce who have the skills, knowledge and competencies to support the day to day running of a customer based business.
build a competent customer service based workforce, providing organisations of all sizes across all sectors the staff needed to increase productivity and efficiency
tap into the skills and talents of a diverse population by providing a flexible entry route into a career in business administration
equip individuals with the skills, knowledge and experience needed to undertake business administration roles in a range of business settings
provide apprentices with an opportunity to develop the skills, knowledge and experience they will need to progress to roles with additional responsibilities and onto further and higher education, if they wish to do so
There are no mandatory entry requirements for these apprenticeship qualifications. However we are looking to attract applicants who have a keen interest in working in customer service environments. We expect applicants to demonstrate a “can do” attitude and have at least basic numeracy and literacy skills on which the apprenticeship will build.